Privacy Statement

 

Privacy Policy

When you order something, we need your data to make sure we can prepare your order. But we always jump carefully with your personal data. We take care of it and keep it safe. What we do with your personal data and why we need it is explained here. If you have any questions after reading our privacy policy, please feel free to contact us.

This privacy policy may change from time to time as new developments warrant. We encourage you to consult this privacy policy regularly so that you are aware of these changes. You will always see the latest date of modification here.

This privacy policy was last modified on Jan. 1, 2024.

Who is responsible for processing my personal data?

Maastricht Muffin Man, located at Mergelweg 18A, 6212XH in Maastricht, is the data controller as described in this privacy policy.

When does this privacy policy apply?

This privacy policy applies to all personal data that Maastrichtmuffinman.com processes from anyone who has (had) contact with maastrichtmuffinman.com, such as our visitors, customers and business contacts.

What is personal data?

Personal data is any data that can be traced back to you as an individual. Think of your name, phone number, or e-mail address. But data such as your IP address, or a customer number are also personal data. And other data that is unique to you, such as your order history or surfing habits.

From whom do we process personal data and how do we obtain this data?

We process personal data from anyone who has (had) direct contact with Maastrichtmuffinman.com, such as customers and contacts. We get the data directly from you, when you visit our website, create an account and enter certain data or when you contact us. In some cases, we receive your information from other parties, but only when you have given those parties permission to provide certain information to us.

What data do we process from you, what do we use it for and how long is it kept?

When you order something, we need certain data from you in order to prepare your order and keep you informed about your order.

For this purpose, we collect your name, e-mail address, telephone number and your payment information. The data is needed to execute the agreement you have made with us. By law, we must keep the data related to your order for 7 years.

Data in your account

In your personal account we store the following data: your name, e-mail address, phone number and payment information. In your account we also keep your order history. If you have not ordered from us for 7 years, we delete all your data. In addition, you can request at any time to have your data deleted in your account.

Data for website optimization

First of all, we make sure that our website works properly so that you can store optimally. To do this, when you visit Maastrichtmuffinman.com,
we collect your IP address, information about your Internet browser, any language settings and information about the settings of the operating system of the computer or mobile device you use to visit us. When you view an article on our website, you will also see other articles that we recommend. These recommendations are based on the article or category you are currently looking at. Based on statistics, we know that customers who bought that item were also interested in the other items. These recommendations are not personal: everyone viewing that article sees the same recommendations. We do not make personalized recommendations based on your browsing, search and purchase behavior. We do collect data based on cookie techniques, your IP address and the unique number associated with the mobile device you surf with.

What we do not do is use this data to personalize your visit to Maastrichtmuffinman.com. However, it is possible that if you visit us again we may have adjusted the price of some products in the meantime.

Data for marketing

Maastrichtmuffinman.com only sends personalized e-mail if consent has been given. With every e-mail sent for marketing purposes is the possibility to stop personalized e-mail by Maastrichtmuffinman.com.

Data to deter fraud

No one wants security incidents and fraud, and neither do we. That is why we use personal data (including IP addresses and search, surfing and buying behavior) to investigate, prevent and counter unauthorized access and fraud.

With whom will your data be shared?

External service providers

We use external service providers to help with various things. Sometimes they need personal data to do so. We share only the data necessary for the task that the external service provider performs for us. We do not sell your data to these service providers or other third parties. And we sign agreements with all external service providers in which we agree what they are allowed to do with the data.

The types of work our external service providers perform for us are:

assisting in the delivery of our digital services such as the hosting, maintenance and support of our websites and applications; providing
financial services such as payment services.

Government

Sometimes we need to provide personal data to the government. This may occur first of all if certain government agencies need this data to perform their duties, such as the Tax Office. The police or judicial authorities may also need certain data in the case of fraud or abuse. Finally, certain regulators may gain access to personal data as part of an investigation.

Where do we store your data?

We store your data within the European Economic Area (“EEA”).

How is your data protected?

Maastrichtmuffinman.com takes many measures to secure your personal data. Both organizationally and technically. We work with specialists who work daily to secure our systems and search for vulnerabilities. Through strict access control, we ensure that your personal data is only accessible to employees for whom it is necessary for them to work with it. Do we give your data to someone else? Then we require that that other person handle your data as carefully as we do. If you feel this is not happening, please let us know through our customer service team.

What rights can you exercise regarding your data?

Right to information

You have the right to a comprehensible and transparent explanation of how we handle your personal data and what rights you can exercise in this regard. In this privacy policy, we have therefore explained in detail which data we collect from you and how we handle your data.

Right of Inspection

You have the right to request access from us at any time to the information we have available about you. You can request this in your account, or at hello@maastrichtmuffinman.com. We will process requests within no more than 30 days.

Right to correction

You have the right to have your personal data corrected if it is inaccurate or outdated and/or to have it completed if it is incomplete. You can do this 24/7 in your account.

Right to object

You have the right to object to the processing of your data if you disagree with the way we process your personal data. This right applies to the data we use for direct marketing. For example, you can ask us to stop using your data for personalized recommendations on the website. You can arrange this yourself in your account. In addition, this right also applies to other data we use from you based on our legitimate interest. For example, you can choose that we forget and continue to forget data about your surfing and search behavior. You can also control this yourself in your account. We process requests within 30 days at the latest.

Right to restriction

You have the right to request restriction of the processing of your data. This means that we may keep your data but not use it. This right arises in a number of cases. If you believe this is the case, please contact us at hello@maastrichtmuffinman.com.

Right to be forgotten / request account deletion

You have the right to request that we delete any data we hold about you. When you make a request to delete your account, we will delete data traceable to you other than the data we are required or permitted to retain by law. We offer you the opportunity to make a request in your account.

Right to file a complaint

You have the right to file a complaint about the way we handle your data. If you have a complaint, we prefer to resolve it with you ourselves. To do so, please contact us at hello@maastrichtmuffinman.com. Finally, you have the right to take your complaint to the Personal Data Authority.

Questions?

If you have any questions about how Maastrichtmuffinman.com handles personal data, please feel free to contact us at hello@maastrichtmuffinman.com. We are happy to help.